Country Head , Customer Success
Our client is an established, publicly listed global technology company in the enterprise communications and AI space.
About the Company:
Our client is an established, publicly listed global technology company in the enterprise communications and AI space. Already operating in Indonesia with a marquee enterprise client secured, they are now investing for real scale — and building their Customer Success organisation on the ground, starting with this hire.
The Role
The function is Customer Success. The mandate is bigger: you will be the company's most senior person in Indonesia, owning a small number of highly strategic enterprise relationships while running the local operation. Reporting directly to the Chief Customer Officer, you'll act as executive sponsor for the accounts that drive the business — retention, expansion, and long-term partnership — supported by Customer Success Managers and a centralised operations team.
Key Responsibilities:
If you possess the above qualifications and are keen to explore this opportunity further, please apply or send your updated CV to [email protected].
Our client is an established, publicly listed global technology company in the enterprise communications and AI space. Already operating in Indonesia with a marquee enterprise client secured, they are now investing for real scale — and building their Customer Success organisation on the ground, starting with this hire.
The Role
The function is Customer Success. The mandate is bigger: you will be the company's most senior person in Indonesia, owning a small number of highly strategic enterprise relationships while running the local operation. Reporting directly to the Chief Customer Officer, you'll act as executive sponsor for the accounts that drive the business — retention, expansion, and long-term partnership — supported by Customer Success Managers and a centralised operations team.
Key Responsibilities:
- Own the most strategic customer relationships in Indonesia at C-level and VP level, acting as executive sponsor and primary point of escalation
- Drive retention, renewals, and expansion in collaboration with sales — leading QBRs and Executive Business Reviews with customer and company leadership
- Lead and mentor a team of Customer Success Managers; set high standards for account planning, value realisation, and stakeholder engagement
- Sit in the pre-sales room where it matters — supporting complex opportunities on strategic accounts
- Represent the voice of the customer internally, influencing product roadmap and service delivery
- Run the local operation as the senior leader on the ground, wearing multiple hats as the Indonesia presence scales
- 10+ years in enterprise customer success, strategic account management, or partnerships within B2B SaaS or technology
- Proven record of keeping and growing major enterprise accounts — with measurable retention and expansion outcomes
- Comfortable and credible at C-level, on both the customer and company side
- Experience leading teams and driving cross-functional outcomes through influence
- Background in SaaS, enterprise tech, telco, or communications platforms strongly preferred
- Based in or willing to relocate to Jakarta
If you possess the above qualifications and are keen to explore this opportunity further, please apply or send your updated CV to [email protected].
Referral reward: Rp5000000