Retail Operations Division Head

About Company
Our client is a leading retail group with a strong presence across Indonesia, known for delivering quality products and excellent customer service.

About The Role
The successful candidate will be a hands-on leader, actively guiding operational teams to maintain service excellence, optimize sales performance, and ensure smooth store operations. Responsibilities include managing offline store standards, monitoring sales data, overseeing commissions and incentives, and driving customer satisfaction.

Key Responsibilities

• Provide leadership across two core functions:
  National Sales Operations – uphold store standards, elevate service quality, and maximize offline sales performance.
  Retail Operations Support – oversee sales reporting, incentive programs, crew scheduling, and customer service delivery.
• Act as a hands-on leader, actively guiding and supporting operational teams.
• Track performance metrics, manage budgets, and execute strategies to achieve business goals.
• Champion service excellence and streamline operations across all retail channels.

Key Qualifications

• Bachelor’s degree in any discipline.
• At least 1 year in a similar role, or 3 years as Regional Manager / Operations Manager.
• Solid background in retail, hospitality, or F&B industries.
• Strong expertise in store operations, sales optimization, service quality, and budget management.
• Skilled in monitoring, strategic planning, agile decision-making, and problem-solving.
• Proven ability to lead, motivate, and develop teams effectively.

Call for Action
If you are interested in the opportunity above, please apply directly or contact [email protected] for more information.