Payment Operation – Payment Gateway

About the Role
The Payment Operations is the bridge between the company's merchant partners and internal teams, making sure onboarding runs smoothly, issues get resolved fast, and merchants have what they need to transact. This role suits someone who thrives in a hands-on, execution-focused environment and is comfortable owning things end to end with minimal hand-holding.

Key Responsibilities

• Manage the end to end merchant onboarding process, including collecting and verifying required documents and following up to keep things moving.
• Act as the primary point of contact for merchants in Indonesia, handling day-to-day queries, payment issues, and escalations with speed and professionalism.
• Bridge merchants with internal teams including operations, compliance, and technology to resolve payment-related issues and ensure a seamless experience.
• Monitor transaction flows and flag irregularities, failures, or reconciliation gaps proactively.
• Support the expansion of the merchant base in Indonesia by ensuring new merchants are onboarded efficiently and activated quickly.
• Coordinate cross-functionally with internal stakeholders to improve operational processes and reduce resolution times.

What We Are Looking For

• 2 to 3 years of experience in payment operations, fintech operations, or a related role within a financial services or technology company.
• Solid understanding of the Indonesian payment landscape, including local payment rails, e-wallets, virtual accounts, and QRIS.
• Strong execution and follow-through. This is a role where things need to get done, not just tracked.
• Comfortable dealing directly with merchants and external partners, with clear and professional communication in both Bahasa Indonesia and English.
• Experience in merchant support, issue resolution, or cross-functional coordination is a strong plus.
• A fintech or payments background is preferred but not a hard requirement. What matters most is the right attitude and execution mindset.