Head of Implementation – AI Platform

About Our Client
Our client is a fast-growing enterprise AI platform that enables companies to build, test, deploy, and monitor AI agents for their most complex operational needs. Their technology powers seamless interactions across voice, chat, email, and back-office systems in any language and cultural context, serving both customers and employees at scale. Backed by strong investor confidence and a clear product vision, this is a high growth environment where the work is real, the impact is visible, and the pace is fast.

Key Responsibilities

• Own end-to-end delivery of the AI platform and agents for enterprise customers, from initial scoping through to production launch
• Define requirements, success metrics, and integration plans for proof of concepts and customer onboardings
• Coordinate platform implementation, system integrations, and agent refinement across internal and customer teams
• Align product, engineering, and customer stakeholders on deliverables, timelines, and SLAs throughout the delivery lifecycle
• Track project progress, manage risks proactively, and remove blockers before they become problems
• Monitor AI agent performance in production and drive continuous improvement initiatives post-launch
• Identify new AI use cases with customers to expand adoption and deepen platform impact

Key Requirements

• Minimum 12 years of experience in consulting (MBB and a fast-growing startup environment
• Strong project management, communication, and stakeholder alignment skills across technical and non-technical audiences
• Comfortable working with technical concepts including APIs, data flows, and system integrations
• Proven ability to manage multiple workstreams and keep complex cross-functional efforts on track
• Proactive and hands-on approach with a genuine interest in AI-driven products and enterprise technology